ExpressFoodie

TERMS & CONDITIONS

This document is an electronic record in terms of Information Technology laws and applicable digital platform regulations. This document is published in accordance with applicable legal requirements governing electronic records, privacy practices and digital platform operations.

SECTION A – INTRODUCTION
1. Welcome

Welcome to Express Foodie.

These Terms & Conditions ("Terms") govern your access to and use of the services provided by EXPRESS FOODIE LLP ("Express Foodie", "we", "our" or "us"), including our mobile applications, website and related services.

By accessing or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue the use of our services.

2. Company Information

Company Name:
EXPRESS FOODIE LLP

LLPIN:
ACY-6617

Registered Office:
Govindgarh (Jaipur)
Rajasthan – 303712
India

Email:
support@expressfoodie.in

3. Services Covered

These Terms apply to:

4. Nature of Services

Express Foodie is a technology platform that connects customers, restaurants and delivery partners.

Restaurants are responsible for preparing food and maintaining food quality.

Delivery Partners are responsible for delivering orders.

Express Foodie facilitates ordering, payments, delivery coordination and customer support through its platform.

5. Changes to Terms

EXPRESS FOODIE LLP reserves the right to modify or update these Terms at any time.

Any significant changes may be communicated through our application, website or other official communication channels.

Continued use of our services after such changes constitutes acceptance of the updated Terms.

SECTION B – ELIGIBILITY
1. Eligibility to Use Services

Any individual may use the services provided by EXPRESS FOODIE LLP, subject to these Terms & Conditions and applicable laws.

By using our services, you represent that:

2. Account Information

Customers are responsible for providing accurate account information, including:

Providing false, incomplete or misleading information may result in restrictions on the use of our services.

3. Prohibited Activities

Users must not:

4. Service Availability

Our services are available only in selected service areas.

Service availability may vary depending on:

EXPRESS FOODIE LLP reserves the right to add, remove or modify service areas at any time.

5. Compliance with Terms

Customers are expected to use the platform responsibly and in accordance with these Terms.

Violation of these Terms may result in:

SECTION C – ACCOUNT REGISTRATION & OTP LOGIN
1. Account Registration

To access certain features of Express Foodie, customers may be required to create an account.

Account registration currently requires:

Customers are responsible for ensuring that the information provided during registration is accurate and up to date.

2. OTP Based Authentication

Express Foodie currently uses Mobile Number and One-Time Password (OTP) based authentication for customer login.

By entering your mobile number, you consent to receive OTP messages for:

Customers are responsible for keeping their mobile number secure and accessible.

3. Customer Responsibility

Customers are responsible for:

Customers are solely responsible for activities performed through their account.

4. Unauthorized Access

If a customer believes that their account has been accessed without authorization, they should immediately contact EXPRESS FOODIE LLP through official support channels.

EXPRESS FOODIE LLP may take reasonable steps to secure or temporarily restrict access to such accounts for safety and security purposes.

5. One Account Policy

Customers are expected to maintain only genuine accounts for personal use.

EXPRESS FOODIE LLP reserves the right to restrict, suspend or deactivate accounts that:

6. Future Account Features

EXPRESS FOODIE LLP may introduce additional account features in future versions of the application, including:

Any such features will be governed by these Terms and any applicable policies in effect at that time.

SECTION D – FOOD ORDERING
1. Placing an Order

Customers may place food orders through the Express Foodie mobile application or official website.

Orders may include:

Customers are responsible for reviewing order details carefully before confirming an order.

2. Restaurant Acceptance

After an order is placed, the selected restaurant will receive the order request.

Restaurants are provided a limited time to:

If the restaurant does not respond within the prescribed time, the order may be automatically rejected by the system.

Order acceptance is subject to:

3. Order Cancellation

Customers may cancel an order only before the restaurant accepts the order.

Once an order has been accepted by the restaurant, cancellation may no longer be available.

If a Delivery Partner has already been assigned or the order is under preparation, cancellation requests may be reviewed according to applicable policies and operational requirements.

4. Restaurant Responsibility

Restaurants are responsible for:

EXPRESS FOODIE LLP does not prepare food and does not control the ingredients, preparation process or quality standards maintained by restaurants.

5. Food Availability

All food items displayed on the platform are subject to availability.

A restaurant may:

Express Foodie does not guarantee the availability of every item displayed on the platform.

6. Order Status Updates

Customers may receive order status updates, including:

Status updates may be provided through:

7. Ratings, Feedback and Complaints

Customers may provide:

Customers are expected to provide honest and respectful feedback.

EXPRESS FOODIE LLP reserves the right to review, remove or restrict feedback that is abusive, misleading, unlawful or violates applicable policies.

8. Service Interruptions

Food ordering services may occasionally be unavailable due to:

EXPRESS FOODIE LLP will make reasonable efforts to restore services as quickly as possible but does not guarantee uninterrupted availability of services at all times.

SECTION E – CANCELLATION & REFUND POLICY
1. Order Cancellation by Customer

Customers may cancel an order only before the restaurant accepts the order.

Once the restaurant has accepted the order, cancellation may not be available.

If the order is already under preparation or a Delivery Partner has been assigned, cancellation requests may be reviewed based on operational requirements and applicable company policies.

2. Order Rejection by Restaurant

A restaurant may reject an order due to:

If an online payment has already been made and the order is rejected, the refund will be initiated according to the applicable refund process.

3. Automatic Order Rejection

Orders may be automatically rejected if the restaurant does not respond within the required time period.

In such cases, customers may receive:

4. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders and locations.

Availability of COD may vary depending on:

EXPRESS FOODIE LLP reserves the right to enable, disable or limit COD services where necessary.

5. Online Payments

Customers may make payments using authorized payment methods available on the platform.

Online payments are processed securely through authorized payment service providers.

Currently, Express Foodie uses:

for processing online transactions.

6. Refunds

Refund eligibility may depend on the circumstances of the order.

Refunds may be applicable in situations including:

Approved refunds will generally be processed through the original payment method.

Refund timelines may vary depending on:

7. Refund Limitations

Refunds may not be available in certain situations, including:

EXPRESS FOODIE LLP reserves the right to review refund requests and make decisions based on the facts and circumstances of each case.

8. Changes to Cancellation & Refund Policy

EXPRESS FOODIE LLP may update or modify this Cancellation & Refund Policy from time to time.

Any material changes may be communicated through the application, website or official communication channels.

Continued use of our services after such changes constitutes acceptance of the updated policy.

SECTION F – PAYMENTS & DELIVERY CHARGES
1. Payment Methods

Customers may place orders using payment methods made available by EXPRESS FOODIE LLP.

Available payment methods may include:

The availability of payment methods may vary depending on service area, restaurant availability and operational requirements.

2. Online Payments

Online payments are processed securely through authorized payment service providers.

Currently, EXPRESS FOODIE LLP uses:

for processing online transactions.

Customers are responsible for ensuring that payment information provided during transactions is accurate and authorized.

3. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders.

The availability of COD may vary depending on:

EXPRESS FOODIE LLP reserves the right to enable, disable or restrict COD services when necessary.

4. Minimum Order Value

Certain orders may be subject to a minimum order value requirement.

The minimum order amount may vary from time to time based on business, operational or service requirements.

Customers will be informed of applicable minimum order requirements at the time of placing an order.

5. Delivery Charges

Delivery charges are determined based on various factors, including:

Delivery charges displayed at the time of checkout shall be considered final for that order.

EXPRESS FOODIE LLP reserves the right to modify delivery charges from time to time.

6. Payment Confirmation

After successful payment, customers may receive:

through the application or other official communication channels.

Customers are advised to retain transaction details for future reference.

7. Payment Failures

In certain situations, payments may fail due to:

If a payment fails, customers may be required to retry the transaction or choose another available payment method.

8. Pricing Changes

Prices of food items, delivery charges and other applicable fees may change from time to time.

Restaurants are responsible for maintaining the prices of food items displayed on the platform.

EXPRESS FOODIE LLP reserves the right to update pricing structures, service charges and operational fees when necessary.

9. Taxes and Applicable Charges

Applicable taxes, charges or fees may be included in the final payable amount in accordance with applicable laws and regulations.

Customers will be able to view the final amount before confirming their order.

10. Payment Security

EXPRESS FOODIE LLP takes reasonable measures to ensure secure payment transactions.

Sensitive payment credentials such as:

are not stored by EXPRESS FOODIE LLP and are processed securely through authorized payment service providers.

SECTION G – DELIVERY TERMS & SERVICE AVAILABILITY
1. Delivery Services

EXPRESS FOODIE LLP provides delivery services through independent delivery partners and operational networks.

Delivery services are subject to:

2. Service Areas

Express Foodie currently operates in selected service areas.

Service availability may vary depending on:

EXPRESS FOODIE LLP reserves the right to expand, restrict or modify service areas at any time.

3. Estimated Delivery Time

Delivery times shown on the application or website are estimates only.

Actual delivery times may vary due to:

EXPRESS FOODIE LLP does not guarantee delivery within a specific time period.

4. Delays and Interruptions

In certain situations, deliveries may be delayed or temporarily unavailable.

Such situations may include:

EXPRESS FOODIE LLP will make reasonable efforts to minimize delays and provide timely updates whenever possible.

5. Customer Responsibility During Delivery

Customers are responsible for:

Failure to provide accurate information may result in delays or unsuccessful deliveries.

6. Unsuccessful Deliveries

A delivery may be considered unsuccessful if:

In such situations, EXPRESS FOODIE LLP reserves the right to take appropriate actions in accordance with company policies.

7. Future Service Improvements

EXPRESS FOODIE LLP continuously works to improve delivery services.

Future features may include:

Such features may be introduced from time to time and will be governed by these Terms and applicable policies.

SECTION H – RATINGS, FEEDBACK, OFFERS & CUSTOMER CONDUCT
1. Ratings and Feedback

Customers may provide:

Customers are expected to provide honest, respectful and genuine feedback.

EXPRESS FOODIE LLP reserves the right to review, remove or restrict feedback that is:

2. Complaints and Support

Customers may submit complaints regarding:

Customers may also upload supporting images while reporting issues through customer support features, where available.

EXPRESS FOODIE LLP will make reasonable efforts to review and respond to complaints within an appropriate period of time.

3. Offers and Promotions

EXPRESS FOODIE LLP may provide offers, discounts or promotional campaigns from time to time.

All offers are subject to:

EXPRESS FOODIE LLP reserves the right to:

without prior notice where necessary.

4. Customer Conduct

Customers agree to use Express Foodie responsibly and respectfully.

Customers must not:

Violation of these Terms may result in:

5. Future Features

EXPRESS FOODIE LLP continuously works to improve customer experience.

Additional features, services and promotional programs may be introduced in future versions of the application and shall be governed by these Terms and any applicable policies.

SECTION I – INTELLECTUAL PROPERTY, LIMITATION OF LIABILITY, GOVERNING LAW & CONTACT US
1. Intellectual Property

All rights, titles and interests relating to:

are owned by or licensed to EXPRESS FOODIE LLP.

Customers may not copy, reproduce, distribute, modify or commercially exploit any part of our services without prior written permission.

2. Limitation of Liability

EXPRESS FOODIE LLP acts as a technology platform connecting customers, restaurants and delivery partners.

Restaurants are responsible for:

Delivery Partners are responsible for:

EXPRESS FOODIE LLP makes reasonable efforts to provide reliable services but does not guarantee uninterrupted, error-free or completely risk-free operation of its services.

To the maximum extent permitted by law, EXPRESS FOODIE LLP shall not be liable for:

3. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of Express Foodie services shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

4. Changes to Terms

EXPRESS FOODIE LLP reserves the right to modify or update these Terms & Conditions at any time.

Any significant changes may be communicated through:

Continued use of our services after such changes constitutes acceptance of the updated Terms.

5. Contact Us

For any questions regarding these Terms & Conditions, customers may contact:

Company Name:
EXPRESS FOODIE LLP

LLPIN:
ACY-6617

Registered Office:
Govindgarh (Jaipur)
Rajasthan – 303712
India

Email:
support@expressfoodie.in
privacy@expressfoodie.in

We will make reasonable efforts to respond to customer queries and concerns within an appropriate period of time.

SECTION J – FORCE MAJEURE

EXPRESS FOODIE LLP shall not be held responsible for any delay, interruption or failure in providing services caused by events beyond its reasonable control.

Such events may include:

During such situations, EXPRESS FOODIE LLP will make reasonable efforts to restore services as soon as possible.

SECTION K – SEVERABILITY & ENTIRE AGREEMENT
1. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable under applicable law, such provision shall be deemed severed from these Terms.

The remaining provisions shall continue to remain valid and enforceable.

2. Entire Agreement

These Terms & Conditions, together with the Privacy Policy and other applicable policies of EXPRESS FOODIE LLP, constitute the complete agreement between the customer and EXPRESS FOODIE LLP regarding the use of our services.

These Terms supersede any prior agreements, communications or understandings relating to the services provided by EXPRESS FOODIE LLP.

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