Privacy Policies | Express Foodie

SECTION A – INTRODUCTION & OVERVIEW

1. Introduction

Welcome to Express Foodie.

This Privacy Policy explains how EXPRESS FOODIE LLP ("Express Foodie", "we", "our" or "us") collects, uses, stores and protects your personal information when you use our mobile applications, websites and related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Company Name:
EXPRESS FOODIE LLP

LLPIN:
ACY-6617

PAN:
AANFE0610P

Registered Office:
Govindgarh (Jaipur),
Rajasthan – 303712,
India

Contact Email:
support@expressfoodie.in

Privacy Email:
privacy@expressfoodie.in

3. Scope of this Privacy Policy

This Privacy Policy applies to:

Express Foodie Customer Mobile Application
Express Foodie Official Website
All services offered by EXPRESS FOODIE LLP to customers

This policy does not apply to third-party websites or services that may be linked from our platform.

4. Our Commitment to Privacy

At EXPRESS FOODIE LLP, protecting customer privacy and maintaining the security of personal information is one of our highest priorities.

We are committed to:

Collecting only the information necessary to provide our services.
Using customer data responsibly and lawfully.
Protecting customer information using industry-standard security practices.
Being transparent about how information is collected and used.
Respecting customers' rights regarding their personal information.

5. Services Covered Under This Policy

This Privacy Policy covers customer use of:

Account Registration
Mobile Number OTP Login
User Profile Management
Saved Addresses
Location-Based Restaurant Discovery
Food Ordering
Delivery Tracking
Voice Search
Notifications
Customer Support
Payments and Order History

6. Effective Date

Effective Date:

DD/MM/YYYY

Last Updated:

DD/MM/YYYY

EXPRESS FOODIE LLP reserves the right to modify or update this Privacy Policy at any time.

This Privacy Policy may be reviewed and updated from time to time to reflect changes in our services, legal requirements, security practices, or business operations. The latest version will always be available on the Express Foodie website and applications.

Any significant changes will be notified through the mobile application, website or other official communication channels.

Continued use of our services after such changes constitutes acceptance of the revised Privacy Policy.

7. Acceptance of this Policy

By creating an account, logging in through OTP, accessing the application, placing orders or using any service offered by EXPRESS FOODIE LLP, you acknowledge that you have read, understood and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue the use of our services.

SECTION B – INFORMATION WE COLLECT

1. Information You Provide To Us

When you create an account or use our services, EXPRESS FOODIE LLP may collect the following information directly from you.

A. Account Information

We collect:

Mobile Number
First Name
Last Name
Email Address (Optional, if provided)

Your mobile number is used for OTP based authentication and account verification.

B. Address Information

To provide delivery services, we may collect:

House Number / Flat Number
Street / Locality
City
State
Postal Code
Saved Delivery Addresses

This information is used only for order delivery, service availability and customer convenience.

2. Location Information

EXPRESS FOODIE LLP uses location information to provide location-based services.

We may collect:

Current GPS Location
Approximate Device Location
Saved Locations

Purpose of collecting location data:

Show nearby restaurants
Verify service availability in your area
Calculate delivery distance
Improve order and delivery experience
Enable delivery tracking

Location access can be controlled through your device settings.

3. Permissions We Request

Our mobile application may request the following permissions.

A. Camera Permission

Purpose:

Profile photo upload (if applicable)
Capturing images required for customer support or reviews

We do not access the camera without your permission.

B. Microphone Permission

Purpose:

Voice Search functionality

This permission is used only when you actively use voice search within the application.

Audio is not recorded continuously.

C. Notification Permission

Purpose:

Order status updates
Delivery updates
Promotional offers
Important account notifications

You can disable notifications anytime through your device settings.

D. Phone Permission

Purpose:

OTP verification
Customer support calling features
Contacting delivery partners or restaurants when required

This permission is not used to access your call history.

4. Information Collected Automatically

When you use our application, certain technical information may be collected automatically.

This may include:

Device Model
Operating System Version
Application Version
Device Language
Device Identifier
Crash Logs
Error Reports
Session Information

This information is used for:

Improving app performance
Fixing bugs and crashes
Monitoring service stability
Enhancing customer experience

5. Information We DO NOT Collect

EXPRESS FOODIE LLP respects customer privacy.

We currently DO NOT collect:

Contact List
Photos and Videos stored on your device
SMS Messages
Call History
Debit Card PIN
Credit Card PIN
UPI PIN
Aadhaar Number
PAN Card Details
Biometric Information
Personal documents not required for customer services

6. Payment Information

Payments made through the platform are processed by authorized payment service providers.

EXPRESS FOODIE LLP does not store:

Card PIN
CVV
UPI PIN
Internet Banking Passwords

Sensitive payment credentials are handled securely by the respective payment gateway.

Express Foodie does not directly process or store sensitive payment credentials. Such information is securely processed by authorized payment service providers.

7. Accuracy of Information

You are responsible for providing accurate and updated information.

Providing false, incomplete or misleading information may affect your ability to use certain services offered by EXPRESS FOODIE LLP.

8. Future Services

If EXPRESS FOODIE LLP introduces new services or features requiring additional information or permissions, customers will be informed appropriately and this Privacy Policy may be updated accordingly.

SECTION C – PERMISSIONS & HOW WE USE THEM

1. Overview

EXPRESS FOODIE LLP requests certain permissions from users to provide a better, faster and more reliable food delivery experience.

We request only those permissions that are necessary for the proper functioning of our services.

Users can enable or disable these permissions at any time through their device settings. However, disabling certain permissions may affect the availability of some features.

2. Location Permission

The Express Foodie application may request access to your device location.

Why we use location:

To show restaurants available near your location.
To improve food recommendations based on your area.
To determine whether delivery service is available at your address.
To help customers save delivery addresses accurately.
To calculate delivery distance and estimated delivery time.
To improve customer experience by providing better nearby restaurant options.

Future Use:

In future versions of Express Foodie, location data may also be used for:

Live Order Tracking
Real-time Delivery Tracking
Delivery Partner Route Optimization
Delivery Status Updates

Location data is collected only for providing services related to food ordering and delivery.

Location is collected only while the application is in use. Express Foodie does not collect background location data.

Users can disable location permission anytime through device settings.

3. Camera Permission

Express Foodie may request camera access.

Why we use camera:

To upload images while contacting customer support.
To share issue screenshots or photos with support.

Future Use:

In future versions, camera permission may also be used for:

Profile Photo Upload
Customer Reviews with Photos
User Profile Personalization

The camera is never accessed without user permission.

Location is collected only while the application is in use. Express Foodie does not collect background location data.

4. Microphone Permission

Express Foodie may request microphone access.

Why we use microphone:

To enable Voice Search.

Users can search food items, restaurants or categories simply by speaking.

Examples:

"Paneer Burger"
"Pizza Near Me"
"Best Veg Restaurant"

Microphone access is activated only when the user intentionally starts voice search.

We do not continuously record audio.

5. Notification Permission

Express Foodie may send notifications to keep users informed.

Notifications may include:

Order Confirmation
Order Accepted
Order Prepared
Delivery Partner Assigned
Order Delivered
Delivery Status Updates
Promotional Offers
Discounts and Coupons
New Features and Service Updates

Users can disable notifications anytime through device settings.

Promotional notifications, service announcements, order updates, and important account communications may be sent through Firebase Cloud Messaging (FCM) and Express Foodie's notification management system. Users may manage notification preferences through their device settings where applicable.

Express Foodie may request microphone permission if Voice Search or similar voice-enabled features are available. This permission is used only when the user voluntarily activates such features.

6. Phone Permission

Express Foodie may request phone permission.

Why we use phone permission:

To allow customers to call Delivery Partners.
To allow customers to contact Restaurants when necessary.
To allow customers to contact Customer Support.
To simplify communication related to orders and deliveries.

This permission is not used to:

Access call history
Read phone logs
Record phone calls

We use this permission only to initiate calls when requested by the user.

Express Foodie may request phone permission in future versions of the application to enable calling restaurants, delivery partners or customer support. This permission will be requested only when such features are available and will not be used to access call history or record phone calls.

7. Permissions We Do Not Currently Use

At present, Express Foodie does NOT request or access:

Contacts
SMS Messages
Call History
Photos and Videos stored on the device
Aadhaar Number
PAN Card Details
Biometric Information
Sensitive Personal Documents

If any additional permission is required in the future, users will be informed appropriately and this Privacy Policy may be updated.

8. User Control Over Permissions

Users have complete control over app permissions.

Users may:

Allow permissions
Deny permissions
Revoke permissions at any time

through their device settings.

Please note that disabling certain permissions may affect specific features or limit the proper functioning of some services within the application.

SECTION D – PAYMENT INFORMATION

1. Secure Payments

EXPRESS FOODIE LLP provides secure payment options for customers through authorized payment service providers.

Payments made on the platform are processed using trusted third-party payment gateways.

Currently, Express Foodie uses:

Razorpay

for processing online payments.

Express Foodie currently supports Online Payments through Razorpay and Cash on Delivery (COD), subject to service availability and operational policies.

2. Information We Do Not Store

EXPRESS FOODIE LLP does NOT store:

Debit Card PIN
Credit Card PIN
CVV Number
UPI PIN
Internet Banking Password

Sensitive payment credentials are processed securely by the payment gateway and are never stored on our servers.

3. Payment Security

We take reasonable measures to ensure payment security.

Payment transactions are protected through:

Secure HTTPS connections
Encrypted communication channels
Authorized payment gateway services
Industry standard security practices

4. Refunds and Payment Issues

Refunds, failed transactions and payment-related disputes are governed by our Refund & Cancellation Policy.

Customers may contact our support team for assistance regarding payment-related issues.

SECTION E – DATA SHARING

1. Sharing Information with Restaurants

To provide food ordering services, certain customer information may be shared with restaurants.

This may include:

Customer Name
Delivery Address
Order Details
Contact Information (when necessary)

This information is shared only for:

Order preparation
Better food service
Order confirmation
Customer communication regarding the order

2. Sharing Information with Delivery Partners

To ensure successful deliveries, certain information may be shared with delivery partners.

This may include:

Customer Name
Delivery Address
Contact Information
Order Details

This information is shared only for:

Order delivery
Delivery coordination
Customer communication related to the delivery
Providing better delivery services

Customer contact information is shared only when reasonably necessary to facilitate order preparation, delivery coordination, customer support, or communication related to an active order.

3. Sharing Information with Payment Service Providers

Payment-related information may be processed by authorized payment gateways.

Currently, Express Foodie uses:

Razorpay

Payment gateways process transactions securely according to their own privacy and security standards.

EXPRESS FOODIE LLP does not store sensitive payment credentials.

4. Sharing Information with Government Authorities

EXPRESS FOODIE LLP may disclose customer information if required:

Under applicable laws
By court order
By government authorities
For fraud prevention or investigation
To protect the legal rights, safety and security of Express Foodie, its users or the public

Such disclosure will be limited to the extent required by law.

SECTION F – USER RIGHTS

1. Overview

EXPRESS FOODIE LLP respects the privacy and rights of its customers.

Customers are provided with certain rights regarding their account information and the use of our services.

These rights may evolve as new features are introduced in future versions of the application.

2. Right to Access Account Information

Customers may access and view information associated with their account, including:

Mobile Number
First Name
Last Name
Email Address (if provided)
Saved Delivery Addresses
Order History

Customers can review this information at any time through the application.

3. Right to Manage Saved Addresses

Customers may:

Add new delivery addresses
View saved addresses
Select preferred delivery addresses
Edit saved addresses

Address deletion functionality may be introduced in future versions of the application.

4. Right to Deactivate Account

Customers may request account deactivation through the application or other officially provided methods.

Important:

Account deactivation does not necessarily result in permanent deletion of customer data.

Certain information may be retained for:

Order history
Fraud prevention
Dispute resolution
Legal and regulatory requirements
Maintaining service records connected with restaurants and delivery partners

A deactivated account will no longer be accessible for normal customer use unless reactivated according to company policies.

5. Right to Control Permissions

Customers may control application permissions at any time through their device settings.

This includes permissions related to:

Location
Camera
Microphone
Notifications
Phone

Please note that disabling certain permissions may affect the proper functioning of some features.

6. Right to Contact Support

Customers may contact EXPRESS FOODIE LLP for:

Account related assistance
Payment related issues
Delivery concerns
Order issues
Privacy related questions
Technical support

Customers can contact us through:

In-app support
Official email
Other official communication channels provided by EXPRESS FOODIE LLP

7. Future Features

EXPRESS FOODIE LLP continuously works to improve its services.

In future versions of the application, customers may be provided with additional features and rights, including:

Profile Photo Management
Profile Information Updates
Enhanced Notification Controls
Additional Privacy Controls
Improved Account Management Features

Any such updates will be communicated appropriately and this Privacy Policy may be updated accordingly.

8. Policy Updates

Customer rights described in this Privacy Policy may be updated from time to time to reflect:

New features
Service improvements
Legal requirements
Security enhancements

Any material changes will be communicated through the application, website or official communication channels.

SECTION G – DATA SECURITY

1. Our Commitment to Security

EXPRESS FOODIE LLP is committed to protecting customer information and maintaining the security of our services.

We implement reasonable technical and organizational measures to safeguard customer data against unauthorized access, misuse, alteration, disclosure or accidental loss.

2. Security Measures

To protect customer information, we use security practices such as:

Secure HTTPS connections for data transmission
Secure authentication and access control mechanisms
Protected databases and cloud infrastructure
Authorized access controls for internal systems
Regular monitoring and maintenance of our services

3. Limited Access to Information

Customer information is accessible only to authorized personnel, restaurants and delivery partners who require such information to provide services related to orders and deliveries.

Access to information is restricted based on operational requirements and business needs.

4. Data Transmission

Information shared between customers and Express Foodie is transmitted using secure communication methods designed to reduce the risk of unauthorized interception.

5. No Absolute Security Guarantee

While EXPRESS FOODIE LLP takes reasonable steps to protect customer information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Therefore, although we strive to protect your personal information, we cannot guarantee absolute security of information transmitted through the internet.

6. Security Updates

We continuously review and improve our security practices to enhance the protection of customer information and maintain a safe user experience.

SECTION H – DATA RETENTION

1. Data Retention

EXPRESS FOODIE LLP retains customer information only for as long as necessary to provide our services, maintain customer accounts, process orders, support restaurants and delivery partners, comply with applicable laws, prevent fraud, resolve disputes, maintain financial and business records, and enforce our legal agreements.

2. Account Deactivation

When a customer permanently deactivates their account, the account becomes inaccessible for normal use. However, certain information may continue to be retained where required for legal, regulatory, fraud prevention, dispute resolution, accounting, taxation, audit, security, or operational purposes.

3. Data Deletion Requests

Customers who wish to request the deletion of their personal information may contact Express Foodie through our official support channels. Requests will be reviewed in accordance with applicable laws and our operational requirements. Certain information may continue to be retained where legally required or reasonably necessary to protect our rights, prevent fraud, resolve disputes, or comply with regulatory obligations.

4. Secure Disposal

When customer information is no longer required and no legal or operational obligation exists to retain it, Express Foodie will take reasonable steps to securely delete, anonymize, or dispose of such information using appropriate technical and organizational measures.

SECTION I – CHILDREN'S PRIVACY

1. Services for Adults

The services offered by EXPRESS FOODIE LLP are intended for individuals who are legally capable of entering into binding agreements under applicable laws.

Our services are generally not intended for children under the age of 18 years.

2. Information Collection from Children

EXPRESS FOODIE LLP does not knowingly collect personal information from children under the age of 18 years.

If we become aware that personal information has been collected from a child without appropriate authorization or consent, we may take reasonable steps to remove or restrict such information.

3. Parent or Guardian Concerns

If a parent or legal guardian believes that a child has provided personal information to EXPRESS FOODIE LLP, they may contact us using the contact details provided in this Privacy Policy.

SECTION J – CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, you may contact us using the details below:

Company Name

EXPRESS FOODIE LLP

LLPIN

ACY-6617

Registered Office

Govindgarh (Jaipur)
Rajasthan - 303712
India

Email

privacy@expressfoodie.in
support@expressfoodie.in

We will make reasonable efforts to respond to privacy related queries and requests within an appropriate period of time.

Customers may also contact us through official communication channels made available by EXPRESS FOODIE LLP.